Refund policy

Thank you for shopping with us! If you are not entirely satisfied with your purchase, we’re here to help.

1. Return Window
You have 30 calendar days from the date you receive your item to request a return. To be eligible for a return:

Your item must be unused, unworn, and in the same condition that you received it.

It must be in the original packaging with all tags attached.

Proof of purchase (such as your order confirmation or receipt) is required.

2. Return Process
To initiate a return, please follow these steps:

Contact our customer support team at bmbmkk2026@163.com with your order number and the reason for the return.

Our support team will review your request and provide you with detailed instructions on how and where to send your package.

Please do not send your purchase back to us without contacting us first, as unapproved returns may not be processed.

Note: Unless the return is due to our error (e.g., defective, damaged, or incorrect items), customers are responsible for paying their own return shipping costs.

3. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Processing Time: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.

Depending on your credit card company or bank, it may take additional time for the refund to officially post to your account.

4. Damaged or Defective Items
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, please contact us immediately at bmbmkk2026@163.com so that we can evaluate the issue and make it right.

5. Contact Us
If you have any questions on how to return your item to us, feel free to reach out to us at:

Email: bmbmkk2026@163.com